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xkcd 627 -- Tech Support Cheat Sheet

Christine de Pisan at her computer
http://xkcd.com/627/
xkcd - A Webcomic - Tech Support Cheat Sheet


There really are a few of our library staff, not to mention some regular patrons -- and, of course, a lot of the more irregular ones (in more ways than one*) who could probably benefit from this flowchart. Assuming they know how to read a flowchart.

OTOH there are the occasional "helpful" patrons who think they need to fix things themselves, including adding paper to the printers when they're empty. I've even had patrons ask the question,"Where's the paper? I need to put paper in the printer." (My reply, "No, thanks, that's part of our job.") They are not unlike -- and possibly may be the same people as -- the ones who put their books away themselves, often in the wrong places.

If you mouseover the cartoon, it says "Hey, Megan, it's your father. How do I print out a flowchart?"

*No, not that way, thank goodness. Our computer lab is near the bathrooms.

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( 1 comment — Leave a comment )
mmegaera
Aug. 26th, 2009 10:20 pm (UTC)
You know, I can follow a flow chart. What I can't follow are the instructions I find on Google for my problems (or tell if I've fallen over the correct solution in the first place).

The difference between the tech savvy and the non-tech savvy is not the ability to read a flow chart, but the confidence to try a potential solution to fix the problem. I mean, what if I screwed the thing up permanently (yes, I know that's not likely, that's not the point).

I know the comic is supposed to be humorous, but I really can't find it so.
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